Shur-way Group Inc. needed a strong Internet connection to drive efficient communication with customers. It started looking for Fibre Internet options with larger telecom companies but the customer service wasn’t responsive and their options were expensive. Instead Shur-way Group Inc. decided to investigate Internet options that were closer to home to support another local business – Execulink Telecom.
Case Study – Shur-way Group Inc.
Introductions: Who is Shur-way Group Inc?
Shur-way Group Inc. is a proud ISO-registered, manufacturer, and distributor of wood pallets, skids, crates, boxes, reels, and other wood packaging components. Shur-way’s head office is located in Woodstock, Ontario. Reliable Internet helps Shur-way accomplish the company mission of creating long-lasting partnerships with their customers, providing timely production schedules, and delivering consistent quality products.
The Challenge
The Solution
Shur-way Group Inc. expected to have a quick and smooth installation of Fibre, and wanted the end result to be a reliable Internet connection. After dealing with the frustration that comes with DSL Internet when the lines inevitably go down, Shur-way Group Inc. knew that Fibre was the way to go. Within days of reaching out, a Relationship Manager provided Shur-way Group Inc. with a competitive quote and speed specifications available to the facility. Within 30 days following the decision to move ahead with the Fibre line, it was hooked up and worked reliably.
The expected outcomes were:
- Quick and smooth installation
- Reliable Internet
The Results
The customer service provided by Execulink Telecom Relationship Managers, Customer Care team members, and Technicians was timely, helpful, and friendly. In the 18 months since going live with Fibre, Shur-way Group Inc. has been completely satisfied. After the initial installation process, Shur-way Group Inc. needed to add additional static IP addresses to its account, and received outstanding customer service during that process. This demonstrates that Execulink Telecom not only works hard to obtain a customer but also offers strong support afterwards. The Fibre solution allows Shur-way Group Inc. to use cloud-based software and communicate effectively with internal and external stakeholders. Shur-way Group Inc. cannot imagine a better Internet solution at the given price point, and looks forward to working with Execulink Telecom for many years in the future.
