Frequently Asked Questions
These are the most common questions about our Smart Home services.
For more frequently asked questions, please click here.
What can get Execulink Smart Home Services?
Our Smart Home service is only available to Fibre and Hybrid Fibre customers at this time.
Do I need an Execulink Internet connection?
Is 24/7 video surveillance included?
You can monitor your video at any time using the Alarm.com app. For 24/7 recording of videos, an onboard Micro SD card (sold separately) is required and only certain cameras, like our outdoor video camera support 24/7 recording. Contact us for more details.
How is my privacy protected?
All Alarm.com cameras and Z-Wave devices use Advanced Encryption Standard (AES) 128-bit encryption to ensure high-level video and data security, so you can rest assured that your camera feeds are private and protected.
Which devices are compatible with Execulink Smart Home?
Many popular smart devices can be integrated into our Smart Home network. Please visit alarm.com/hardware for a full list of compatible devices.
What if I am going on vacation?
We offer an exclusive Smart Home Internet plan designed for customers who plan on vacationing, so that you can have peace of mind and monitor your home while you are away. Connect with us to learn more.
What if I want to cancel my plan?
Execulink’s Smart Home services are available on a 3-year contract, and early termination fees will apply. Our 3-year term not only eliminates installation fees but also includes the necessary hardware in your package without any additional cost. For your convenience, we offer a 30 day customer satisfaction guarantee.
Smart Home services are available on a 3-year contract with a qualifying Execulink Internet plan
and supporting router.
Early termination fees apply. Click here
for a full list of devices and brands compatible with our Smart Home system. * The Smart Camera Plus package includes complimentary installation for smart devices, while additional device purchases will require self-installation.