Call Forwarding

Using this feature, you can transfer incoming calls to another number, so you never miss an important call again.

Content on this page:

• Android 7.X and later

Important Notes:

• Call forwarding will not be available if there are any issues with the SIM card.
• If you have voicemail service on your phone, you will see 519-243-9898 configured as a forwarding destination; this is normal. Any changes to these settings may disable your mobile phone’s voicemail.
• Procedures to enable forwarding differ by mobile phone model and operating system version. Please call our technical support team if you require assistance.
• Disabling Call Forwarding on most mobile phones is easy. Just follow the setup directions, selecting options to disable rather than Enable the service.

Enabling Call Forwarding:

Android 7.X and later

1. Tap the Phone icon.
2. Tap the phone settings button (three dots at the bottom right corner of the screen).
3. Tap Settings.
4. Tap Call, tap Call Forwarding, tap Voice.
5. Choose your preference from available options: Always Forward, Forward when Busy, Forward when Unanswered, Forward when Unreachable.
6. Enter the forwarding number you would like to use then tap Turn On. Don’t forget to add a ‘1’ if the forwarding number is outside your local calling area.

To Deactivate Call Forwarding on this phone:

1. Tap the Phone icon.
2. Tap the phone settings button (three dots at the bottom right corner of the screen).
3. Tap Settings.
4. Tap Call, tap Call Forwarding, tap Voice.
5. Tap on the option that is enabled. The enabled service will show “Forwarding to +5191234567”.
6. Tap Turn Off.