Find the answer to your question.

How do I change my 4-digit PIN on my Set-Top Box?

The 4-digit pin is used to access your Settings menu and to purchase On Demand and Pay-Per-View programming. It defaults to 0000. Here’s how to change it:

  1. Press Menu on your remote control, navigate the highlight down to Settings and over to Users. Enter your pin (default is 0000) and press OK.
  2. Press OK on the circle next to the user you would like to edit the PIN for.
  3. Navigate down and highlight Edit and press OK.
  4. Beside PIN enter your current pin.
  5. Beside New PIN, enter the 4 digits of your new PIN number.
  6. Enter it again beside Confirm New PIN.
  7. Navigate down to Submit and press OK.
The Internet Services You Deserve
Affordable. Reliable. Lightning fast.

We’re proud to provide the communities we know, love, and live in, with the reliable Internet, TV, Phone and Mobility services they deserve.

  • Your local choice for residential and business telecommunication services
  • Renowned 24/7 customer service you can depend on
  • Affordability, service, integrity and transparency are the pillars of our business

Here to help. 24/7.

Sales Inquiries

Sales: Mon-Fri 8AM-8PM, Sat 8AM-5PM

(866) 706-1991

Support Inquiries

Technical Support: 24/7, Customer Care: Mon-Sun 7AM-11PM

(866) 706-1994

Online Help

Chat With Us

We'll respond as soon as we can!

Email Us

We'll get back to you as soon as possible.

Support Centre

Find the answer to your question.

Check availability

Enter your address to find services and offers available to you!