Limited Or No Connectivity
NEW! Have trouble with connections dropping inside your home? Use our network diagnostics tool, Execulink Helps, to help diagnose and troubleshoot Wi-Fi issues. To find out more about the app and where to download it, click here.
You may see an error message on your computer saying your Internet has “limited or no connectivity”.
If your modem is directly connected to your computer, and you’ve entered your username and password to connect to the Internet, you should not worry about this error message. It simply means your operating system has assigned the internet address to your broadband connection, but didn’t assign an internet address to your networking card. Only the broadband connection needs an internet address for the internet to function.
If your modem is connected to a router, this error message means your router is no longer giving an IP address to your computer(s) and should be rebooted. If you need assistance, contact technical support at 1-877-393-2854.
