Common TV Issues Terminology
The below chart outlines some common TV issues, including their terminology, definitions and pictures as reference for troubleshooting purposes.
| Term to use | Definition | Picture |
| Black Screen | The STB is on, a channel has been selected, but no video is appearing |  |
| No Audio | No sound is playing on a channel, even after checking volume levels. | |
| Video Corruption | Video is either partially or completely distorted with different colours and shapes. |   |
| Changing Bitrate | Video resolution degrades. The picture goes from 720p to 480p |  |
| High Motion Blur | When camera quickly pans from one side to the other and there is video quality issues during this brief time. |  |
| Video Tearing | When this happens, parts of two frames are drawn to the display at once, creating a “tear” between the two frames in the form a horizontal line or lines across your screen. |  |
| Buffering | When experiencing buffering – the video will freeze and you will see a wheel spinning in the middle of your screen |  |